We always redirect to the provider's web page to complete your booking, then you'll need to touch-base with the provider directly. Not sure who your provider is? You can go to the page of your booking and get info on 24/7 support or check your credit card statements to see who charged your card.
Because we're searching hundreds of other travel sites at once, sometimes there are accuracy issues from the information we're receiving from those sites. Either the site isn't updating their inventory with us, has given the wrong path or another traveler has booked the last available seat.
Because we are a search engine, not a seller, we don't have a refund policy -- that's handled solely by the provider that booked your hotel. Not sure what company to talk to? Check your credit card statement and/or email to locate your provider's information.
All hotel prices include applicable taxes and fees. Any exceptions to this are any optional fees. Add-ons will have to be arranged separately with your hotel.
Star ratings are provided by the hotels themselves as well as online travel agencies that sell hotel rooms. We take that information and display what's most accurate. We understand that some of these providers are more reliable than others and take this into account when displaying the number of stars.
All of our hotel reviews are by verified guests, so you know that what you're reading is legit (and not the bellhop's extended family trying to help boost reservations).
If you booked with one of the providers on our site, go to the provider's website to complete your purchase, then you'll need to contact the provider directly. Not sure who the provider is? Check your credit card statement to see who charged your card.
You can find the room and property facilities in your booking confirmation.